These terms and conditions were last updated on 22 October 2023.
“Agreement” means this agreement between You and Us.
“Order” means an Order placed by You for the purchase of a Product(s) via the Website.
“Product(s)” shall mean the Word or PDF document(s) being purchased by You.
“Price” is as displayed on the Website.
“We” or “Us” shall mean Lucy Poulaki Photography.
“Website” shall mean https://lucypoulakiphotography.co.uk/
“You” or “Your” shall mean the Customer purchasing the Product(s)s.
These terms and conditions represent the legally binding agreement (“Agreement”) between You and Us in relation to the use of any Product(s) by You. By placing an Order, You agree to be bound by these terms and conditions.
We make every effort to ensure that the pricing displayed on our Website is correct. However, if an error in the pricing of a Product is found, We reserve the right to either cancel Your Order or contact You to arrange payment of any extra sum due or refund any overpayment made by You (as applicable). The processing of an Order can be cancelled or corrected by Us at any time up to the delivery of that Order.
We reserve the right to alter all Product pricing without notice.
We require payment to be made prior to the delivery of the Product(s). Payment can be made via our Website with a credit or debit card.
When You place an Order, You will automatically receive a confirmation email from Us to confirm your Order. Your Order constitutes an offer made to Us to purchase the Product(s) specified in the Order.
For the avoidance of doubt, Your offer is only accepted by Us once We have emailed You to confirm the dispatch of Your Order.
Product items not included within the dispatch email are not included in the Order and Agreement between You and Us.
You should always check that the contact information You provide is correct, We will not be held liable or issue any refund in the event that the Product(s) are issued to an incorrect email address.
Once the Product(s) have been sent to You, We shall have no further responsibility to You in relation to the Order. If You lose or delete the Product(s) You acknowledge that the only remedy is to place a new Order for the Product(s).
We reserve the right to delay or refuse Orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
If We are unable to reasonably ascertain these details or resolve these issues, a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered, nor will a refund be made to any third-party card or account.
Payment of the Price will entitle You to receive one copy of the purchased Product(s) which will be issued via email.
You shall be allowed to copy and use the purchased Product(s) for Your own normal business purposes (which shall not include allowing the use of any Product by, or for the benefit of, any person other than You).
You must not copy, modify, or sub-licence the Product(s), except as expressly permitted herein or whereby a prior written agreement has been made with Us..
You may use the Website for lawful purposes only. You must not misuse the Website and/or Product(s), including, without limitation, by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, You must not access without authority, interfere with damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or Website owned or used by a third party. You must not attack the Website via a denial-of-service attack or permit anything what may damage our title to any of our Products and notify us of any suspected intellectual property rights.
Any persona data provided to Us will be dealt with strictly in accordance with the applicable data protection laws of the UK, along with our Privacy Policy, which can be found on this Website and is also available upon request.
Nothing in this Agreement limits or excludes either party’s liability for:
Subject to the preceding clause, We shall not be liable to You, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this Agreement, for:
Save as for where expressed otherwise elsewhere in this Agreement, Our total aggregate liability to You under or in connection with this Agreement and the supply or failure to supply any Product shall be limited to the Price paid or payable in respect of the relevant Product(s). By using the Product(s), You agree to be bound by these terms and the limitations contained in this Agreement.
We undertake no obligation to update the Website or to correct any inaccuracies which may become apparent but reserve the right to do so without notice to you.
You agree to indemnify Us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of Your breach of these terms and conditions.
We shall not be liable to you for any loss You suffer as a result of any circumstances beyond our control, included but not limited to government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, epidemic and or pandemic.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, You have a right to cancel Your Order.
However, to benefit from this right, You will not have access to download or install the downloadable, electronic or “softcopy” Product(s) during the notice or “cooling off” period; please see below.
If You wish to have immediate access to Your ordered Product(s), You must contact Us in writing following successful payment of the Price, stating that You wish to waive Your right to a cooling off period of 14 working days and the right to cancel during that period.
You acknowledge that the Product(s) are provided without bespoke legal advice and no representation, warranty, assurance or undertaking (express or implied) is or will be made, and no responsibility or liability is or will be accepted by us in relation to the adequacy, accuracy, completeness or reasonableness of the Product(s).
By placing an Order, you acknowledge that We are merely providing you with the Product(s) and are not providing any legal advice regarding the Product(s) or their suitability. Furthermore, the Products have been prepared as a template and, accordingly, have not been prepared for Your specific business or any particular business requirements.
We do not warrant that use of the Product(s) will ensure Your compliance with any applicable legal or regulatory requirements and you acknowledge that We cannot be held responsible or liable for any actions as a result of your usage of the Product(s).
You acknowledge that the Product(s) may include typographical errors.
We endeavour to respond to all Customer complaints or queries within five working days.
Where You experience a fault with a Product(s), please contact Us as soon as possible. In the event of a defective Product(s), We may ask You to remove it from the device on which it is located or accessed.
Where any Products are found to be defective, We will offer a replacement Product as soon as reasonably possible and within 30 days of being notified of the defect, or We will issue a full refund in accordance with the Consumer Rights Act 2015. Where a refund is offered and accepted by You, it will be made within 14 working days of receiving Your acceptance of a refund.
Refunds will not be given where We are unable to replicate the issue or the issue stems from the user or their equipment.
We reserve all intellectual property rights in the Products and they may not be replicated, copied or sold, in part or in whole, save as the Products or these terms set out, without the prior written permission of Us.
When You purchase a Product, You buy a licence to use our document for the purposes of Your own business. You may use it as often as You like, subject to this simple restriction. If You want to use it for a second business You will need written permission from Us, or You need to purchase a second Product. All ownership rights and intellectual property rights in the Products shall remain our sole property, and We will strongly protect our rights in all countries.
You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any Product(s), material or information on or downloaded from the Website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent.
By Your use of our Website and the Product(s), You hereby indemnify Us and undertake to keep Us indemnified at all times now and in the future against all possible claims relating to your use of the Website and/or Product(s). Such indemnities include (but not be limited to) all costs, legal and otherwise, and all other expenses, damages or settlements.
We reserve the right to vary these terms & conditions at any time without giving notice to You. You agree to review this section of the Website periodically to determine whether the terms and conditions have been changed. Your access to or use of the Website (or any part of it) at any time shall constitute Your agreement to the latest published version of the terms and conditions. If You do not agree to any change to the terms and conditions, then You must immediately stop using the Website.
Certain provisions of these terms and conditions may be amended or superseded by legal notices or terms located on particular pages of the Website or on materials that are downloadable from the Website.
We reserve the right to assign our rights and our obligations under this Agreement without giving notice to You.
You shall not assign your rights and obligations under this Agreement without the prior written consent of Us.
If any court or competent authority finds that any provision (or part) of the Agreement is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Agreement will not be affected.
Unless otherwise agreed, no delay, act or omission by Us in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
No third party has any right to enforce or rely on any provision of the Agreement.
This Agreement is the total agreement made between the parties and no variation or modification of this Agreement shall be effective unless agreed by both parties in writing.
These Terms & Conditions are specifically written in accordance with the Consumer Rights Act 2015. Should these Terms & Conditions conflict with the Act, the Consumer Rights Act 2015 shall prevail and apply.
These terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English and Wales.